This decision will remain in effect until all beneficiaries successfully transition to the new Postbank Black Card.
This important update ensures that no beneficiary will be left without access to their social grants, regardless of their current card status.
Why SASSA Extends Gold Card Use
The decision to extend the use of the SASSA Gold Card comes from ongoing consultations between SASSA and Postbank. The discussions focused on addressing the challenges faced by beneficiaries who have yet to make the switch to the Postbank Black Card. With the new Postbank system rolling out, many beneficiaries were uncertain about the implications for their grant access. To ease this transition and prevent any service disruptions, SARB has allowed the continued use of the Gold Card for a limited time.
SASSA recognizes the need for a smooth transition process, especially for vulnerable populations who rely on social grants to meet their daily needs. By extending the use of the Gold Card, beneficiaries are assured of uninterrupted access to their grants while they complete the card replacement process.
What Does SASSA Extends Gold Card Use Mean for You?
This extension of Gold Card use is a temporary solution while the full card replacement process takes place. Beneficiaries who still have not transitioned to the Postbank Black Card are strongly encouraged to visit a Postbank branch and replace their cards as soon as possible. While the SASSA Gold Card can still be used during this time, waiting too long to replace it could lead to potential disruptions in accessing your social grants.
The process of replacing your Gold Card with the Postbank Black Card is straightforward, and Postbank staff are available to assist you at their branches. Replacing the card will ensure you continue to receive your social grants without any issues.
Message from SASSA’s Acting CEO
SASSA’s Acting Chief Executive Officer, Mr. Themba Matlou, welcomed the SARB decision to extend the use of the SASSA Gold Card. He emphasized that this extension provides vital support to beneficiaries during the ongoing transition. “We appreciate SARB’s decision to extend the use of the Gold Card. It will provide a safety net for our beneficiaries and allow time for a smooth transition to the new Postbank Black Card system,” said Mr. Matlou.
He also urged beneficiaries to act quickly and not wait until the last minute. “While we are relieved by this extension, it is important that you replace your Gold Card as soon as possible. The longer you wait, the more difficult it may be to ensure uninterrupted access to your grants.”
How to Replace Your SASSA Gold Card
Replacing your SASSA Gold Card with the Postbank Black Card is a simple process. Beneficiaries need to visit any Postbank branch with their current Gold Card and valid identification documents. The Postbank staff will assist in processing the replacement.
By replacing your Gold Card, you will be able to continue receiving your grants in a secure and efficient manner. Beneficiaries should also ensure they are aware of their local Postbank branch locations and operating hours.
Ensuring Access to Grants for All Beneficiaries
SASSA remains committed to ensuring that every beneficiary has access to their grants, regardless of where they are located. Whether you reside in an urban or rural area, SASSA and Postbank have set up channels to help guide beneficiaries through the card replacement process. Customer service representatives are available to offer support and answer any questions.
While the Gold Card will still be valid for now, beneficiaries are urged to take action sooner rather than later to avoid complications. SASSA’s goal is to make the transition as seamless as possible for all those who depend on their social grants.
Related: SASSA Early Payments in April 2025
FAQs (Frequently Asked Questions)
1. Can I still use my SASSA Gold Card?
Yes, SARB’s decision to extend the use of the Gold Card means you can continue using it until you have successfully replaced it with the Postbank Black Card.
2. How do I replace my Gold Card with the Postbank Black Card?
Simply visit your nearest Postbank branch with your current Gold Card and your identification documents. The Postbank staff will help you with the replacement process.
3. Will my grant payments be interrupted if I don’t replace my Gold Card?
Although you can still use the Gold Card, it is strongly advised that you replace it as soon as possible to avoid potential delays or interruptions in accessing your funds.
4. How long do I have to replace my Gold Card?
While there is no specific deadline, SASSA encourages beneficiaries to replace their Gold Cards as soon as possible to ensure uninterrupted access to their grants.
5. Where can I find more help or information?
For assistance, you can contact SASSA customer service, visit your local Postbank branch, or check online resources for guidance on the replacement process.
For media inquiries, please contact:
Paseka Letsatsi, SASSA Spokesperson | Tel: 082 883 9969
