How to Change SASSA Payment Method – Step-by-Step Guide (2025 Update)
If you are a SASSA grant recipient and need to change your payment method, whether due to security reasons, convenience, or bank account changes, this guide will walk you through the entire process. Follow the step-by-step instructions below to update your payment details smoothly.
Reasons to Change SASSA Payment Method
You may need to change your SASSA payment method for one of the following reasons:
- You have a new bank account and want payments deposited there.
- You prefer to receive cash payments instead of direct deposits.
- You lost your SASSA/Postbank card and need a safer alternative.
- Your banking details have changed due to a bank merger or closure.
- You are experiencing payment delays with your current method.
Note: Updating your banking details correctly ensures timely and secure grant payments.
Documents Required to Change Your SASSA Payment Method
Before making changes, ensure you have the following documents:
- Your South African ID document or Asylum Seeker Permit.
- Proof of your new banking details (bank-stamped letter or statement).
- Your SASSA/Postbank card (if applicable).
- Cellphone number registered in your name.
- Consent Form For Bank Payment
How to Change Your SASSA Payment Method (Multiple Methods)
Method 1: Online Banking Details Update (Recommended)
- Visit the official SASSA SRD website 👉 srd.sassa.gov.za
- Click on “Update Banking Details”.
- Enter your ID number and click Submit.
- SASSA will send a secure verification SMS to your registered phone number.
- Click on the link in the SMS and enter your new banking details.
- Upload a bank-stamped letter or statement as proof.
- Submit your request and wait for confirmation via SMS.
Processing Time: Your new banking details will be verified, and updates may take 7-10 working days to reflect.
Method 2: Change Payment Method via SASSA Office
- Visit your nearest SASSA office.
- Request a Bank Account Change Form.
- Fill in the required details and attach your bank proof of account.
- Submit the completed form along with your ID document.
- SASSA will process your request and notify you once updated.
Processing Time: In-person updates may take 7-14 working days to process.
Method 3: Switch to Cash Payments (Retailers/Post Office)
- Visit a SASSA office and request to switch to cash collection.
- Submit a completed Cash Payment Request Form.
- SASSA will update your records and assign a collection point (Pick n Pay, Shoprite, Boxer, or Checkers).
- You will receive an SMS notification once your cash collection request is approved.
Collection Points: Cash payments can be collected at Pick n Pay, Boxer, Shoprite, and Checkers branches nationwide.
How to Check If Your Payment Method Has Been Updated
Once you have submitted your request, you can track your payment method update using the following methods:
- Online: Visit srd.sassa.gov.za and check your payment method status.
- WhatsApp: Send “SASSA Payment Update” to 082 054 0016
- Call Center: Dial 0800 60 10 11 and speak to an agent.
Frequently Asked Questions (FAQs)
Q: How long does it take to change my SASSA payment method?
A: The process usually takes 7-10 working days for bank transfers and 7-14 working days for in-person changes.
Q: Can I change my payment method from cash to bank deposit?
A: Yes! You can update your details on srd.sassa.gov.za or visit a SASSA office.
Q: What happens if I enter incorrect banking details?
A: Your payment may fail, and you will need to reapply for a banking update using the correct details.
Q: Can I collect my SASSA grant at Pick n Pay or Shoprite?
Yes! If you switch to cash payments, you can collect your grant at Pick n Pay, Shoprite, Boxer, and Checkers.
Q: How do I know if my payment method update was successful?
A: You will receive an SMS confirmation from SASSA once your payment details have been updated.
Avoid SASSA Payment Scams!
Never share your ID number, banking details, or OTPs with anyone except SASSA.
- Beware of fake websites and scammers claiming to “fast-track” banking updates.
- Always update your details through the official SASSA website 👉 srd.sassa.gov.za
By following this guide, you’ll successfully change your SASSA payment method and ensure secure, timely payments. Stay informed and avoid scams!
