How to Fix Banking Details Verification Failed Error – Step-by-Step Guide (2025 Update)
If you’ve received a “Banking Details Verification Failed” error while applying for or receiving your SASSA SRD R350 grant, don’t panic! This issue is common and can be resolved by following the right steps. In this guide, we will walk you through why this error occurs and how to fix it quickly to avoid payment delays.
Why Does the “Banking Details Verification Failed” Error Happen?
This error can occur for several reasons, including:
- Incorrect banking details entered during your application.
- Mismatch between your ID number and bank account details.
- Using someone else’s bank account instead of your own.
- Your bank account is closed, inactive, or does not accept government deposits.
- Technical issues on SASSA’s side causing verification delays.
Tip: Always use a bank account in your name that matches your SASSA application details to avoid this issue.
How to Fix “Banking Details Verification Failed” Error
Method 1: Update Your Banking Details Online (Recommended)
- Visit the SASSA SRD website
srd.sassa.gov.za - Click on “Update Banking Details“.
- Enter your ID number and click Submit.
- A secure SMS verification link will be sent to your registered phone number.
- Click on the link and enter your new banking details.
- Upload a bank-stamped statement or proof of account.
- Submit your request and wait for a confirmation message.
Processing Time: SASSA may take 7-10 working days to verify your updated banking details.
Method 2: Verify Your Banking Details at Your Bank
- Visit your bank branch and request a bank-stamped statement.
- Ensure your ID number matches your bank account name.
- If your account has restrictions, request the bank to authorize government payments.
- Once confirmed, return to the SASSA website and update your details accordingly.
Method 3: Visit a SASSA Office for Assistance
- Locate your nearest SASSA office.
- Bring your ID document, proof of residence, and a bank-stamped statement.
- Request assistance to update and verify your banking details.
- A SASSA officer will process your request, and you will receive an SMS once your details are updated.
Tip: Visiting a SASSA office may take longer than the online method due to processing times.
Method 4: Switch to Cash Collection at Retailers
If you are struggling with bank verification issues, you can opt for cash collection instead:
- Visit the SASSA SRD website srd.sassa.gov.za
- Select “Switch to Cash Payment Option”.
- Choose a collection point (Pick n Pay, Shoprite, Boxer, or Checkers).
- Confirm your selection and wait for an SMS notification with collection details.
Learn More: Consent Form For Bank Payment
How to Check If Your Banking Details Are Updated
After submitting your request, you can track your banking details update status using the following methods:
- Online: Visit srd.sassa.gov.za and check your payment status.
- WhatsApp: Send “SASSA Banking Update” to 082 046 8553.
- Call Center: Dial 0800 60 10 11 and speak to an agent.
Tip: Allow up to 10 working days for updates to reflect in the system.
Frequently Asked Questions (FAQs)
Q: How long does it take for SASSA to verify my updated banking details?
A: It typically takes 7-10 working days for the verification process to be completed.
Q: What happens if I enter incorrect banking details again?
A: Your payment may be delayed or rejected. You will need to reapply for a banking update on srd.sassa.gov.za.
Q: Can I use someone else’s bank account to receive my grant?
A: No! The bank account must be in your name and match your SASSA application details.
Q: What should I do if my payment is delayed even after updating my banking details?
- Check your status online at srd.sassa.gov.za.
- Ensure your bank account is active and can accept deposits.
- Contact SASSA support at 0800 60 10 11.
Q: Can I collect my grant at a retailer instead of a bank?
A: Yes! If you experience banking verification issues, you can opt to collect cash at Pick n Pay, Shoprite, Boxer, and Checkers.
Avoid SASSA Banking Scams!
Never share your ID number, banking details, or OTPs with anyone except SASSA. Beware of fake websites or individuals claiming to “fast-track” banking updates.
Always update your details through the official SASSA website srd.sassa.gov.za
By following this guide, you can successfully resolve the “Banking Details Verification Failed” error and ensure your SASSA payments are processed without delays. Stay informed and avoid scams!
